One carousel includes up to five slides. A Story theme is one topic across one to three connected text frames. Formats follow platform capabilities; inclusion of a platform does not mean every format is published there. Content add-on rates apply to ongoing collaborations; standalone projects may require separate preparation and a proposal.

Standard Reels: up to 60 seconds, script, recorded voiceover, subtitles and editing from available material. Premium adds advanced animations, sound treatment, transitions and concept-specific visuals. Filming is separate: €400 per session, up to four hours including equipment preparation. Extension: €100/hour with client approval. No fixed video count is guaranteed; final editing follows the agreed plan. Topics, shots, participants, space and travel are agreed beforehand. Request rescheduling at least 48 hours ahead; later changes depend on availability and previously agreed costs already incurred.

Social media includes one consolidated revision round per delivered batch; two monthly deliveries each have their own round. Websites include three rounds: structure and design direction; design and content; final pre-publication review. Correcting our errors does not use a revision round. A new concept, changed brief, extra version or feature is assessed separately. Additional work starts after approval of scope, price and deadline.

Payment is monthly for the current month, by business bank transfer or a connected online payment system, under the proposal and invoice. Published amounts are the final agency fee including all applicable taxes. Advertising spend, travel, hosting, domains and licences are disclosed separately before acceptance.

Advertising management: Starter by separate proposal; Growth Basic up to 2 new combinations/month; Growth Plus 4; Growth Advanced 6; Social Premium 8; Social Advanced Premium up to 10 or a larger scope agreed in advance. One combination is a new visual or video and its copy. Optimising existing ads or audiences is not new creative. Campaigns, markets and accounts follow the monthly plan. Extra creative is priced by format; complex management is quoted separately. Content approval does not approve advertising spend. Community covers agreed replies and interactions; sales, bookings and specialist answers need a separate agreement.

Working copies are deleted 48 hours after final approval and successful delivery of final files. We check files and publishing access first; assets needed for active scheduling or an open revision are excluded. Final content remains in Drive and the scheduling system. Re-creation is a new request with scope and price confirmed. At collaboration end, we hand over the final archive and remove the agency operational folder after two weeks with prior notice.

Portfolio, contract documentation and backups follow distinct retention rules in the privacy notice and contract. Delivery and deletion are recorded. Automatic deletion is not described as active until configured and verified.

Maintenance applies to standard business WordPress sites and suitable simple coded sites after technical review. Stores, portals and complex apps receive a separate proposal. Essential: weekly backups and before updates; Care/Care+: daily and before updates. Retention is 30 days during active maintenance, with periodic restore checks. Care includes up to 30 minutes and Care+ a total of 60 minutes of existing content edits; unused minutes do not roll over. New pages, redesigns, features and integrations are separate development. First response within 24 hours for all plans; critical failures take priority. Response time is not resolution time. Hosting and support capacity are verified before activation.

Social media minimum: two months; cancellation and pauses follow the contract with 30 days notice. Monthly quantities do not roll over automatically. Our delayed delivery is completed without extra fees. Missing client material or decisions are addressed with archive content, replacement content or a new date. Package changes start next billing month; extras may be agreed mid-month. Messages receive a reply within 24 hours. Intro call: 30 minutes; onboarding: 45; review: 30. Dates use the visitor’s time zone. Without a connected calendar, meetings are requests, not automatic bookings.